No. VI — IT support
The IT desk is open on weekdays.
Practical support for small teams and for clients whose apps or websites we have built. We answer Monday to Friday, 09:00–18:00 UK time. This is not an emergency or 24-hour service.
- Domain, DNS and mailbox set-up
- Laptop and phone configuration for work accounts
- Password, two-step verification and access recovery guidance
- Issues with a website or app we maintain
- Advice before buying software or hosting
Readers’ questions, answered
How quickly will you reply?
We aim to reply within one working day. Messages sent at weekends or on UK bank holidays are read the next working day.
Should I send passwords?
No. Never send passwords or recovery codes by form or email. We will arrange a safe method if access is genuinely needed.
Do you repair hardware?
No. We can help diagnose and recommend, but we do not carry out physical repairs.